PASSENGER INFORMATION

We may be small but we’re perfectly formed. We offer passengers and visitors all the services and facilities that you would expect from any vibrant small airport in New Zealand. Find out more via the tabs below:

For all check in times information please visit the following link: https://www.airnewzealand.co.nz/domestic-check-in

The Airport Terminal building will be open a minimum of 60 minutes before all scheduled departures or arrivals.

Please allow extra check in time for group bookings, sports teams, oversize items and animals.

Proof of identification will be required when checking in.

Air New Zealand has strict regulations as to the weight of luggage passengers can take aboard flights. To check baggage allowances, including excess baggage, please click here
We do everything possible to ensure that the ‘differently mobile’ can travel with ease. Wheelchairs are available and airline staff are more than happy to help provide these.

Mobility car parking is available for vehicles with a valid disability card.

A toilet for mobility-challenged passengers is available in the main terminal building.

And finally, if you require special assistance to board or disembark the aeroplane, or during your flight, please contact Air New Zealand directly.

We’re sorry! We don’t yet offer storage facilities for luggage or travel-related items like bikes and sports equipment.
Please have a chat with Air New Zealand about how best to deal with any excess baggage you might have.

Air New Zealand Freight will be pleased to discuss with you details about how to transport your over-sized stuff. They’ll need to know the destination, weight (in kgs please ) and measurements (again, in metric units please) of each item. They’re easy to reach. Just click here or call 0800 737 737

Live animals can be flown to all destinations within New Zealand on most Air New Zealand flights. For details of air freighting animals and travelling with your pets please click here.
Our comfortable lounge facilities are available to all passengers, friends, families and other sundry meeters and greeters. We also have an outside seating area which is quite popular with plane-spotters and other aviation anorak types.

Our café provides sandwiches, cakes and snack foods, quality tea and coffee, and other hot and cold beverages for visitors and passengers on all flights.

For more information about airport parking, taxis and rental cars please click here.