Passenger
Information
Accessibility
Bags & Luggage
At the Terminal
The terminal building is opened 60 minutes before a scheduled passenger flight, and is locked 60 minutes after the last flight of the day.
​
Check-in requirements are outlined by the airline.
For check in times and information please visit the airline directly with
Air New Zealand or Barrier Air
​
Please allow extra check in time for group bookings, sports teams, oversize items and animals.
​
Proof of identification will be required when checking in on any flight.
Bags & Luggage
Baggage allowances are set and managed by the airline you are flying with.
Airlines have strict regulations as to the weight of luggage passengers can take aboard flights.
To check baggage allowances, including excess baggage, please check with your airline
- Air New Zealand or Barrier Air.
Accessibility & Assistance
We do everything possible to ensure that those that may need special assistance can travel with ease.
Wheelchairs - are available and airline staff are more than happy to help provide these.
Mobility car parking - is available for vehicles with a valid disability card.
​
Toilets - A wheelchair accessible toilet is available in the main terminal building.
​
If you require special assistance to board or disembark or during your flight, please contact
Air New Zealand or Barrier Air directly.
Oversized baggage & Freight
Oversized baggage or freight requests need to be managed with your airline.
They will be pleased to discuss details on how to transport your over-sized baggage and freight. ​
They’ll need to know the destination, weight (in kgs) and measurements of each item. View more information and contact your airline Barrier Air or Air New Zealand
​
Animals on Flights - Live animals can also be flown to all destinations within New Zealand on most flights. For details of air freighting animals and travelling with your pets please contact your airline.