PASSENGER INFORMATION
We may be small but we’re perfectly formed. We offer passengers and visitors all the services and facilities that you would expect from any vibrant small airport in New Zealand. Find out more via the tabs below:
Please check in at least 30 minutes before the scheduled departure of your domestic flight. If you are connecting to an international flight please check in at least 60 minutes before the scheduled departure of your domestic flight.
Check-in is currently a manual process. We don’t offer automated check-in yet. However, you are able to check in using the Air New Zealand app which can be downloaded for IOS or Android . This will also give you information on the status of flight arrivals and departures..
Please do remember to bring some form of identification with you.
Our terminal building opens at 4:45 am from Monday to Friday, and at 6:00 am on Saturday and Sunday.
For more specific information regarding check-in for Air New Zealand flights please visit www.airnewzealand.co.nz
Mobility car parking is available for vehicles with a valid disability card.
A toilet for mobility-challenged passengers is available in the main terminal building.
And finally, if you require special assistance to board or disembark the aeroplane, or during your flight, please contact Air New Zealand directly.
Air New Zealand Freight will be pleased to discuss with you details about how to transport your over-sized stuff. They’ll need to know the destination, weight (in kgs please ) and measurements (again, in metric units please) of each item. They’re easy to reach. Just click here or call 0800 737 737
Our café provides sandwiches, cakes and snack foods, quality tea and coffee, and other hot and cold beverages for visitors and passengers on all flights.