Onboard the Aircraft
All items and luggage lost whilst onboard the aircraft are held by the Airline (Air New Zealand). Contact the local airline office directly on +64 (0)9 407 8419 or fill out the form Air New Zealand Lost Property – Mishandled Checked Baggage
In the Terminal Building
If you’ve lost something in the airport terminal, it may have been handed over to lost property. Please fill out the Lost Property form below and we will endeavour to get back to you within 3 business days. If an item requires return postage, the cost of tracked courier bag and an administration fee will apply. Unclaimed items will be discarded after three months.
To let us know about an item lost at the airport terminal, please complete the form below.